Last updated: 26 June 2025
Harrogate Knee Clinic (“we”, “our”, “us”) is committed to protecting your personal information and respecting your privacy. This Privacy Policy explains how we collect, use, disclose, and protect your personal data when you visit our website harrogatekneeclinic.com or contact us directly.
1. Who We Are
Harrogate Knee Clinic
Website: www.harrogatekneeclinic.com
Phone: 07843 841163
Email: admin@harrogatekneeclinic.com
2. What Data We Collect
We may collect the following information from you:
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Personal Identification Information (Name, Email address, Phone number)
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Medical Information you provide when enquiring about treatments or consultations
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Technical Data such as IP address, browser type, and device information via cookies
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Communication Data including correspondence and appointment requests
3. How We Collect Your Data
We collect data:
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When you fill out forms on our website
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When you contact us by phone or email
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Through cookies and analytics tools when you use our website
4. How We Use Your Data
We use your data to:
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Respond to enquiries and appointment requests
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Provide medical consultation and treatment planning
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Improve our website and services
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Comply with legal and regulatory requirements
We do not sell or rent your personal data to third parties.
5. Legal Basis for Processing
We process your data under the following lawful bases:
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Consent – when you provide information voluntarily
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Contract – to fulfil an enquiry or appointment request
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Legal obligation – for compliance with regulations and record keeping
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Legitimate interest – to improve our services and protect our business
6. Data Retention
We retain your data only for as long as necessary to fulfil the purpose it was collected for, including any legal, accounting, or regulatory requirements.
7. Your Data Protection Rights
You have the right to:
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Access your data
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Correct inaccurate data
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Request deletion of your data
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Object to or restrict processing
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Withdraw consent at any time (where applicable)
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Lodge a complaint with the Information Commissioner’s Office (ICO)
To exercise any of your rights, contact us at admin@harrogatekneeclinic.com
8. Cookies
Our website uses cookies to enhance your experience and collect anonymous analytics data. You can control cookies through your browser settings. For more, please see our Cookie Policy.
9. Data Security
We implement appropriate technical and organisational measures to safeguard your data against unauthorised access, alteration, or loss.
10. Third-Party Services
We may use trusted third-party services for web hosting, analytics, and communication tools. These providers are GDPR-compliant and handle data in accordance with applicable laws.
11. Changes to This Policy
We may update this Privacy Policy from time to time. Updates will be posted on this page with a revised “Last updated” date.
12. Contact Us
If you have questions about this Privacy Policy or your personal data, please contact:
Harrogate Knee Clinic
Email: admin@harrogatekneeclinic.com
Phone: 07843 841163